OFF WHITE VEST

ORDER PROCESSING

We do our best to process orders within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification once your order has been shipped.

We use a shipping agent for domestic (DK) and EU orders.
For international orders, we use PostNord, although we reserve the right to use other shipping providers if necessary.

Please note: During periods of high demand (e.g., Black
Friday, Cyber Monday, and Christmas), delivery may be slightly delayed. If you
have not received your order within a reasonable timeframe, don't hesitate to get in touch with us.

SHIPPING RATES & DELIVERY TIMES

Denmark:

Estimated delivery: 2–4 business days after the order has been shipped.
Standard shipping: 43,00 DKK

European Union

Estimated delivery: 3–6 business days
Standard shipping: 125,00 DKK

International

The estimated delivery time depends on the destination country.
Standard shipping: 250,00 DKK

The exact shipping fee will be calculated and shown at checkout.

CUSTOMS & DUTIES

Your order may be subject to import duties and taxes (including VAT) once the shipment reaches your country. 9TSEVEN is not responsible for these charges. They are the customer's responsibility.

ORDER TRACKING

When your order has shipped, you will receive an email with a tracking number. Please allow up to 48 hours for tracking information to
update.

If you have not received your order within 10 days after the shipping confirmation, please contact us at info@9tseven.com with your name and order number.

RETURNS & REFUNDS

We accept returns within 14 days of delivery, provided the item is unused and in its original condition. We will refund the full order amount minus return shipping costs.

If your order arrives damaged, please email us at info@9tseven.com
with your order number and a photo of the item. We handle such issues case by case and will do our best to resolve the issue.

WE HAVE A 14-DAY RETURN POLICY, WHICH MEANS YOU HAVE 14 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST A RETURN.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE.

TO START A RETURN, YOU CAN CONTACT US AT info@9tseven.com. PLEASE NOTE THAT RETURNS WILL NEED TO BE SENT TO THE FOLLOWING ADDRESS; BLEGDAMSVEJ 130, 2100 COPENHAGEN Ø.

ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED.

YOU CAN ALWAYS CONTACT US FOR ANY RETURN QUESTION AT info@9tseven.com.

DAMAGES AND ISSUES

PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVE THE WRONG ITEM, SO THAT WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT.

EXCEPTIONS / NON-RETURNABLE ITEMS

PLEASE GET IN TOUCH IF YOU HAVE QUESTIONS OR CONCERNS ABOUT YOUR SPECIFIC ITEM.

UNFORTUNATELY, WE CANNOT ACCEPT RETURNS ON SALE ITEMS OR GIFT CARDS.

EXCHANGES

THE FASTEST WAY TO ENSURE YOU GET WHAT YOU WANT IS TO RETURN THE ITEM YOU HAVE, AND ONCE THE RETURN IS ACCEPTED, MAKE A SEPARATE PURCHASE FOR THE NEW ITEM.

EUROPEAN UNION 14 DAY COOLING OFF PERIOD

NOTWITHSTANDING THE ABOVE, IF THE MERCHANDISE IS BEING SHIPPED INTO THE EUROPEAN UNION, YOU HAVE THE RIGHT TO CANCEL OR RETURN YOUR ORDER WITHIN 14 DAYS, FOR ANY REASON AND WITHOUT A JUSTIFICATION.

AS MENTIONED ABOVE, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE.

REFUNDS

WE WILL NOTIFY YOU ONCE WE’VE RECEIVED AND INSPECTED YOUR RETURN, AND LET YOU KNOW IF THE REFUND WAS APPROVED OR NOT. IF APPROVED, YOU’LL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD WITHIN 10 BUSINESS DAYS. PLEASE REMEMBER IT CAN TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND TOO.

IF MORE THAN 15 BUSINESS DAYS HAVE PASSED SINCE WE’VE APPROVED YOUR RETURN, PLEASE CONTACT US AT info@9tseven.com.